- 1 week ago
We all know that the way consumers shop has radically changed over the past few decades. Malls are empty and old guard…
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- 3 weeks ago
The once emerging retail and consumer goods renaissance, driven by data and analytics, seems like a distant memory. The global pandemic arrived,…
- 1 month ago
Your loyalty program touches so many parts of your customer experience. From your website to your stores to your backend resources like…
- 2 months ago
As frontline, essential retail employees continue to face occupational challenges due to COVID-19, the importance of digital enablement is more apparent than…
- 2 months ago
As shoppers make more purchases online, they are increasingly concerned with how things look, fit and feel. Without being able to physically hold or try on products,…
- 4 months ago
A new age of uncertainty faces the retail industry that will require companies to operate and leverage data in new ways to…
- 6 months ago
To harness the power of AI and automation, and to build a seamless, end-to-end customer experience, retailers will need to invest in…
- 7 months ago
If you’re a retailer striving to create amazing customer experiences, your freedom to innovate may be shackled by your monolithic ecommerce platform. …
- 7 months ago
Change is a constant in business. But when faced with exceptional events, leaders need to take a hard look at their tools,…
- 8 months ago
With increasing time pressures, evolving engagement expectations and more dispersed shoppers’ journeys, the need to identify and reach consumers when they have…
- 8 months ago
Successful retailing has always depended upon knowing as much as possible about your customers. Today, in an era when data is currency,…
- 10 months ago
Even though consumers want more authentic engagement with brands, many retailers struggle to develop personalization strategies that resonate with customers and build…
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