- 2 days ago
Automation offers exciting promise in retail – to reduce costs, make employees more productive and improve the customer experience. Consumers see automation…
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- 2 weeks ago
With customers consistently seeking fast, convenient and simple self-checkout experiences, retailers are understandably reluctant to do anything that will add friction at…
- 2 weeks ago
In a time when consumers have unlimited choice amid increased competition, building stronger relationships with customers is more important than it has…
- 1 month ago
How can luxury retailers maintain an experience that resonates with VIP customers even as the buying journey becomes more digitized and fragmented?…
- 1 month ago
Services such as click-and-collect and ship-from-store require near-pinpoint inventory accuracy in order to fulfill the omnichannel requirement that a given item will…
- 1 month ago
Retailers are graduating from traditional retail practices, aiming instead to achieve the best quality service through the most desirable, unified digital and…
- 2 months ago
As retailers continue to refine their service, delivery, and data-driven personalization efforts, presentation has become a new competitive field in 2019 —…
- 3 months ago
Keeping track of product inventory is a daunting task for retailers, especially as they attempt to predict consumer demand. Only 17% of…
- 3 months ago
To find out more about how shoppers plan to approach their holiday purchasing this year, Shopkick surveyed 29,000 U.S. shoppers. This white…
- 4 months ago
A quick trip to one of America’s malls or department stores reveals a public space where people still enjoy an interactive, hands-on…
- 4 months ago
Retail executives often talk about the need to improve the online and in-store customer experiences, drive in-store traffic and to engage with…
- 4 months ago
Retailing in 2020 will require renewed focus on the technologies and disciplines that will have the greatest impact on customer satisfaction, operational…
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