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With increasing time pressures, evolving engagement expectations and more dispersed shoppers’ journeys, the need to identify and reach consumers when they have…
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Even though consumers want more authentic engagement with brands, many retailers struggle to develop personalization strategies that resonate with customers and build…
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The devil is in the details – especially when it concerns replatforming. It’s a major project and a large investment, not only…
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At a time when customers have more choice than ever before and are heavily influenced by factors like subscriptions and instant gratification, it’s more…
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In highly competitive markets, winning (or losing) a customer often comes down to who can provide a truly excellent omnichannel customer experience….
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Retailers have many sources of input available to help make in-store decisions. Information from entrance-counting systems, point-of-sale (POS) and other platforms —…
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Automation offers exciting promise in retail – to reduce costs, make employees more productive and improve the customer experience. Consumers see automation…
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With customers consistently seeking fast, convenient and simple self-checkout experiences, retailers are understandably reluctant to do anything that will add friction at…
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In a time when consumers have unlimited choice amid increased competition, building stronger relationships with customers is more important than it has…
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How can luxury retailers maintain an experience that resonates with VIP customers even as the buying journey becomes more digitized and fragmented?…
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Services such as click-and-collect and ship-from-store require near-pinpoint inventory accuracy in order to fulfill the omnichannel requirement that a given item will…
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Retailers are graduating from traditional retail practices, aiming instead to achieve the best quality service through the most desirable, unified digital and…
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