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47% Of CX Managers See Outdated Technology As Biggest Barrier

Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having a tough time answering…

LogMeIn Completes Merger With Citrix

LogMeIn, Inc., a provider of cloud-based connectivity, has completed its merger with Citrix Systems, Inc. and its GoTo family of services. The…

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Consumers are apparently not all that eager to talk with call center agents. Those with a question or issue will make multiple…

BoldChat Extends Live Chat To Mobile Devices

Now that mobile consumers can access their favorite retailers with just the tap of a screen, they have higher expectations of their…

View the Retail Trendcaster Webinar Series on-demand to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, data-driven predictions, and actionable takeaways to stay ahead in a rapidly evolving market.

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing