chief customer officer

Ayr Wellness Hires Neiman Marcus and LVMH Vet as President

Cannabis retailer Ayr Wellness has named former Neiman Marcus Group (NMG) executive David Goubert as President, effective Nov. 1. In his new…

Nordstrom C-Level Appointments Centralize Responsibility for Customer and Store Operations Strategies

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden,…

Walgreens Debuts Chief Customer Officer Role

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens, responsible for the customer experience…

JCPenney Chief Customer Officer Steps Down Only Nine Months Into Role

Just ahead of JCPenney’s plans to report its Q4 and full-year earnings results, the department store’s Chief Customer Officer Shawn Gensch is…

HighStreet Collective Names Chief Customer Officer

Retail industry consultancy HighStreet Collective has selected Carolyn O’Brien as its new Chief Customer Officer. She joins Ed King, Chief Experience Officer,…

Walmart Creates Chief Customer Officer Position, Names New CMO

Walmart has appointed former American Express executive Janey Whiteside to the newly created role of Chief Customer Officer (CCO), according to Reuters. Whiteside…

Rue21 Appoints Interim CEO, Creates Chief Customer Officer Position

Specialty apparel retailer rue21 has appointed CFO Keith McDonough as its interim CEO, replacing 15-year veteran Bob Fisch, who has left the…

Tech Vet Eric Best Joins Amperity as Chief Customer Officer

Seattle-based machine-learning marketing startup Amperity announced that Eric Best will join the company’s leadership team as Chief Customer Officer. Best brings more…

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