Cisco

Are you Customer-Obsessed? Here’s Why you Should Be

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying…

Zebra Technologies Appoints New CEO and Executive Board Chair

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023….

CMO Council to Track Brands Boycotting Russia

The CMO Council has begun sharing its list of “Brands Bucking Russia” to highlight the companies withdrawing their business from Russia in…

Wayfair Gives Interim CTO Permanent Status

Jim Miller, who has served as Chief Technology Officer (CTO) for Wayfair on an interim basis since August 2019, will take on…

Theatro Raises $20 Million In Series C Funding

Theatro has secured a $20 million Series C investment from Sageview Capital, following closely on the $15 million the company raised from…

Theatro Secures Strategic Investments From Honeywell And Cisco

Theatro, the developer of a voice-controlled mobile platform connecting hourly employees to enterprise resources, has secured investments from Honeywell Ventures and Cisco…

With $187 Billion At Stake, Don’t Neglect Employee Productivity Investments

If retailers aren’t already investing in employee productivity, they should start now. They could collectively be missing out on as much as…

How The Internet Of Things Is Making “Frictionless Retail” A Reality

Reducing friction has long been a goal in the retail industry, but the promise of “frictionless retail” has remained elusive. However today,…

Cisco Research: Hyper-Relevance Is Key To Winning Digital Shoppers

The modern, digital consumer expects a rich retail experience that provides value and convenience across all channels. To dive deeper into these…

EGain To Acquire Exony For $16.1M

EGain, a customer engagement solution provider, has signed a definitive agreement to acquire contact center software provider Exony for approximately $16.1 million….

Über Digital Consumers Demand More Connected Store Experiences

More shoppers are demanding increasingly immersive and connected experiences. As they do, retailers must embrace state-of-the-art solutions that enable faster and more…

Travelocity Founder To Deliver Keynote at NRFtech 2011

Terry Jones, Founder of Travelocity.com and Chairman of Kayak.com, will deliver the keynote address at the National Retail Federation (NRF) 2011 IT…

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