etailing group

Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service….

E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile

Nearly three quarters (72%) of surveyed retailers currently sell through mobile, according to a Q1 2013 study from the etailing group. In…

Lands’ End, Orvis and Saks Fifth Avenue Among Top For Online Customer Service

In its 13th Annual Mystery Shopping Study, the etailing group has named nine retailers as the best performing among 100 merchants evaluated…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing