gen AI

Walmart Adds Digital Shelf Labels, AI Shopping Assistant as Part of ‘Retail Renaissance’

Walmart has unveiled a slate of new tech innovations as part of its “Retail Renaissance,” which the company said is aimed at…

5 Questions to Ask Before Using Big Tech’s Gen AI Advertising Tools

Much has been made about the “AI arms race” between countries (primarily the U.S. and China), but in America a similarly heated…

Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML),…

Expedia Leans Further into Commerce with New Media Network and AI Tools

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. At the company’s annual…

TikTok Implements New Standards for AI-Generated Content

TikTok is taking cues from its competitors at Meta by implementing new standards for AI-generated content (AIGC). TikTok announced that will use…

Meta Rolls Out New AI Tools to Help Brands Enhance Advertising Results

Meta has introduced a series of new generative AI tools to help advertisers automate and scale the “diversification of their creative,” which…

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online experience more relevant and…

AI and the Art of Non-Linear Customer Experience

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to…

Ebay Debuts AI-Powered Fashion Curation Tool

Ebay has launched Shop the Look, a new AI-powered curation tool for fashion shoppers. U.S. and UK shoppers using iOS devices who…

Best Buy Adds Generative AI to its Customer Service Toolkit

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also…

Execs from Macy’s, ThredUp, Google, DoorDash and More Cut Through the AI Hype

Amara’s Law posits that humans tend to overestimate the impact of new technologies in the short term but underestimate their impact in…

Six Principles for Redefining Retail with Responsible AI

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI…

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gen AI

Walmart Adds Digital Shelf Labels, AI Shopping Assistant as Part of ‘Retail Renaissance’

5 Questions to Ask Before Using Big Tech’s Gen AI Advertising Tools

Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Expedia Leans Further into Commerce with New Media Network and AI Tools

TikTok Implements New Standards for AI-Generated Content

Meta Rolls Out New AI Tools to Help Brands Enhance Advertising Results

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

AI and the Art of Non-Linear Customer Experience

Ebay Debuts AI-Powered Fashion Curation Tool

Best Buy Adds Generative AI to its Customer Service Toolkit

Execs from Macy’s, ThredUp, Google, DoorDash and More Cut Through the AI Hype

Six Principles for Redefining Retail with Responsible AI

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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