Guy Courtin

Returns: The Hidden Opportunity for Retail

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing