online chat

Needle Unveils Advocate-Assisted Shopping Cart At #IRCE15

Needle, a consumer engagement platform provider, unveiled its Advocate-Assisted Shopping Cart capability during the 2015 Internet Retailer Conference and Exhibition (IRCE). As…

Moxie Live Chat Extends Customer Service Across Devices

While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate with team members in…

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels, according to research from…

Leisure Pro Boosts Average Order Value By 65% With Online Chat

Customer service plays a pivotal role in the browsing and buying journey, and has a distinct impact on whether a consumer buys…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

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Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing