predictions

2019 Retail Predictions: Surprise Partnerships, Robot Coworkers And A Brick-And-Mortar Renaissance

As we’ve seen throughout this past year, consumer shopping patterns and behaviors have undergone a fundamental shift as technology and social media…

New C-Suite, Data Centralization And Other Trends Transforming Retail In 2016

It has long been acknowledged that customer experience should be every marketer’s key focus; that customer experience is the new “battleground of…

RetailNext Predicts 2.8% Increase In Brick-And-Mortar Holiday Sales

RetailNext has released its 2015 holiday predictions, forecasting a 2.8% year-over-year increase in November through December sales over 2014’s totals. A 16.2%…

NRF Predictions: Retail Sales Will Increase 4.1% In 2015

The National Retail Federation (NRF) expects retail sales to increase 4.1% in 2015, up from a 3.5% increase between 2013 and 2014….

Gartner Research Makes 2012 Predictions For Mobile, Social and Multichannel Strategies

As retailers pursue cutting-edge tools and technologies to improve customer engagement and boost purchases, analysts are focused on how social media and…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing