Retail Touch Points

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Businesses are failing to improve customer experiences to drive satisfaction and long-term brand loyalty, according to Accenture in a recent report that…

Appsee Helps Developers And Publishers Improve App User Experience

Successful solutions are based on a thorough understanding of end users’ needs and how the product or service will be utilized to…

L’Oreal USA Quadruples User-Generated Content With Social Q&A

Today’s shoppers are turning to their peers across social networks to learn more about potential purchases. As a result, retailers are seeking…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing