shopper

Survey: Associate Interactions Boost Transactions And Repeat Purchases

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are…

Inconsistent Pricing Across Channels Remains A Key Challenge For Retailers

Following is Part 2 of the Retail TouchPoints series,Pricing Challenges In An Omnichannel World. Part 3, which will look at best-in-class…

Signature Helps Retailers Develop Stronger Relationships With Shoppers

The emergence of the cross-channel shopper has left retailers scrambling to keep pace by implementing new methods of engagement via mobile devices…

SAP Unveils New Mobile Solutions During Customer Retail Forum

Mobile technology as the centerpiece, SAP introduced seven different “innovations” during the October Retail Forum in Las Vegas. While a number of…

Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies

Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers still felt the pinch…

New Reports Show Mobile Shopping Nearing Big Impact On Store Experience

Already a competitive advantage, cross channel capabilities are about to become an even more distinct differentiator with the arrival of mobile commerce….

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing