UPS

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

FedEx Launches Returns Service with 3,000 Dropoff Locations

FedEx has introduced FedEx Easy Returns, a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx…

Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. They resemble Roombas with…

UPDATE: Amazon Offers 50% Off Everything in ‘Haul’ to Drive Consumers to New Discount Site

[Update as of Nov. 22, 2024] In an unvarnished bid to drive holiday shoppers to try its new discount site Haul, Amazon…

NYC Amazon Union Workers Vote to Join Teamsters International

In a near-unanimous vote, members of the Amazon Labor Union (ALU) in New York City will join the 1.3 million-member International Brotherhood…

BJ’s Expands Same-Day Delivery for Oversize Items

In partnership with Roadie, a UPS company, BJ’s Wholesale Club has expanded same-day delivery services for large, big-ticket items such as patio…

From Reusable to Recycled: Walmart Canada Pilots Program Giving New Life to Blue Bags

Walmart Canada, in partnership with TerraCycle, will mark Earth Day on April 22 with a “Fresh Start” Day of Action, encouraging consumers…

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a…

Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Shopping is one of life’s simple pleasures. It’s a way to treat ourselves, and to indulge in a little luxury. And in…

PayPal Offloads Happy Returns to UPS

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. The deal is expected to close in…

Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been the largest single employer…

Uber Debuts Package Return Service

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. With this extension of the…

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