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Ameex AmChat Enables More Flexible Conversational Commerce

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Ameex Technologies offers AmChat, a conversational commerce solution that aims to increase shopper engagement, conversions, personalization, retention and satisfaction while reducing bounce rates and abandonment. Ameex can also tailor the platform to assist with a retailer’s unique goals.

AmChat directly leverages each ecommerce store’s data through APIs, to get the platform up and running with goal-oriented functionality almost instantly. Ameex aims to do the heavy lifting so merchants can focus on creating an experience to set their brand apart. Specific capabilities include:

  • Product Buy: Enables purchases directly in conversation to simplify the user journey;
  • Product Recommendations: Suggests products based on previous searches or cart additions;
  • Product Search: Helps shoppers find what they want using natural language;
  • Cart Management: Lets shoppers preview their cart with a direct checkout feature;
  • Live Agent Integration: A dedicated tab for customer service agents to interact with customers directly; and
  • Content Search: Enables organized content delivered right to shoppers based on their interactions.

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