Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option combines with the software’s Synthetic, Network, Endpoint and Real User Monitoring capabilities to help retailers discover broader insights into the overall health and performance of their digital services and applications.
The user sentiment option aims to increase visibility and context into a retailer’s user base, resulting in fewer blind spots and faster resolution of digital performance issues. The total combination of multiple monitoring solutions lets Catchpoint cast a broad telemetry net that can help retailers get a better understanding of overall consumer sentiment.
Catchpoint also has launched WebSee.com, a free resource that leverages the same user sentiment capabilities to help retailers respond to service outages. WebSee collects and analyzes global user sentiment data and verifies it through Catchpoint’s data, letting retailers check the site or its associated extension to keep an eye out for outages or performance degradations.