ScreenMeet Launches Software To Bring In-Person Customer Service Interactions Online

  • July 23, 2020 at 8:00 AM EDT
  • By Bryan Wassel
Share on linkedin
Share on twitter
Share on facebook
Share on reddit
Share on email

ScreenMeet, a provider of support software for remote control, video chat and other software, has released ScreenMeet Live, a suite of browser-based remote customer engagement tools designed to help retailers transition their face-to-face, personalized shopping and customer support services to an online environment.

ScreenMeet’s newest release helps customer service agents and sellers interact with customers online through voice, video chat and screen share. They also can co-browse from directly within their company’s preferred CRM solution or web site.

ScreenMeet Live is designed to provide a seamless experience for shoppers looking for help with typical online activities such as setting up an account, filling out an application or navigating through a checkout process. Retailers can use options such as text chat, screen sharing or co-browse to help them without adding friction to the process.

Advertisement

Submit Your Solution

Let us feature your new products or services.

Advertisement

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: