ScreenMeet, a provider of support software for remote control, video chat and other software, has released ScreenMeet Live, a suite of browser-based remote customer engagement tools designed to help retailers transition their face-to-face, personalized shopping and customer support services to an online environment.
ScreenMeet’s newest release helps customer service agents and sellers interact with customers online through voice, video chat and screen share. They also can co-browse from directly within their company’s preferred CRM solution or web site.
ScreenMeet Live is designed to provide a seamless experience for shoppers looking for help with typical online activities such as setting up an account, filling out an application or navigating through a checkout process. Retailers can use options such as text chat, screen sharing or co-browse to help them without adding friction to the process.