Lowe’s will install pickup lockers at all its U.S. stores by the end of March 2021. The initiative will increase the availability of buy online, pick up in-store (BOPIS) options available for Lowe’s shoppers by giving them an additional method of collecting same-day orders.
Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. This eliminates the need for customers to wait in line, request associate assistance or use a keypad, keeping the interaction quick and touchless.
“Our number one priority is making sure we are keeping things safe for our associates and customers while continuing to provide additional options to make it even easier to shop with us,” said Joe McFarland, EVP of Stores at Lowe’s in a statement. “With more than 60% of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order.”
Lockers using Parcel Pending by Quadient technology are already available at stores in Charlotte, N.C., Philadelphia and in New York, New Jersey and Connecticut. The retailer will roll them out to Florida, Washington and Texas in the coming weeks.
Lowe’s started upgrading its digital technology even before the pandemic hit: in January, the retailer partnered with Google Cloud to help modernize its e-Commerce, merchandising, supply chain management and pricing systems. The retailer also was an early adopter of traffic metering at the start of the pandemic. These efforts paid off: the retailer saw same-store sales rise 11.2% in Q1 and 35.1% in Q2 2020, with digital sales up 135% during the second quarter.