Omnichannel Alignment

Ebay Features Designer Partnerships, Brings Back Pre-Loved Runway Shows for Fashion Month

Ebay will be back on the runway this Fashion Month following its 2024 debut. This year, Ebay is upping the ante with…

Business Professor Shares Tips for De-Risking Supply Chains (Hint: it’s not Nearshoring)

Every business, everywhere, must deal with some level of uncertainty. But today’s extraordinarily high levels of uncertainty, particularly in the retail and…

Amazon Expands Same-Day Perishables Delivery Nationwide

After trialing the service in several markets, Amazon has expanded same-day delivery of perishable grocery items to more than 1,000 U.S. towns…

An Exclusive Look at Amazon’s Recipe to Win Grocery (Part 2)

This is the second story in a two-part series. Click here to view the first installment, which outlines how Everyday Essentials on…

How Household Essentials are Helping Amazon (Finally) win Grocery

This is the first story in a two-part series. The second installment continues here. Amazon made its name as “The Everything Store,”…

Kroger Debuts Tool to Access Teacher-Specific Back-to-School Shopping Lists

Kroger has introduced the Kroger Back to School List, an online tool that provides parents with access to the shopping lists provided…

Are your Physical Stores Unknowingly Alienating 1 in 5 of your Customers?

15% to 20% of the global population is said to be neurodivergent. Though variations still exist from country to country, and even…

American Eagle Leverages Expanded, Shoppable ‘Snap Map’ Listings for Back-to-School

They say location is everything in retail, and so American Eagle is leveraging Snap Map — the Snapchat map program — to…

Beyond Design: How Smart UX Drives Retail Ecommerce Success

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond…

From Store #1 to Store #300, Warby Parker Keeps its Eyes on the Prize

Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear retailer Warby Parker. In…

When it’s Not the Customer: How Your System Drives Cart Abandonment

Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce…

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.