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Askneo Turns SMS Messages into Personalized Outreach with Chatbot

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Askneo has launched a conversational chatbot for the Neo SMS platform that aims to use texting to turn mass customer outreach into personalized interactions at scale. The solution offers a no-code interface to help retail brands personalize sales and marketing with more human messages.

With the addition of the SMS Bot, Neo aims to help customers better reflect their brand by customizing automated replies and questions. The bot includes automated opt-in by saving the texter’s name and phone number automatically. Neo’s capabilities include:

  • Two-way texting and images designed to be personal and develop an authentic message;
  • Broadcasting 1:1 to turn targeted campaigns into personalized sales and close deals faster;
  • Multiple tags to segment audiences and keep everything organized over time;
  • Broadcasting by tag to send targeted offers to specific groups and increase conversion rates;
  • SMS keywords to build scripts, plan offers and gamify outreach campaigns; and
  • A shared inbox for teams to collaborate seamlessly on sales, marketing and customer support.

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