Nikki Baird on RetailRemix
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Episode 42

Appointments, Curbside and the Future of Omnichannel Retail

Featuring: Nikki Baird, Aptos

Nikki Baird has spent her career helping retailers bring their big ideas to life. Whether she’s part of an executive team, trusted analyst firm or VP of Innovation at Aptos, she has established herself as a leading voice in all things omnichannel retail. During this episode of Retail Remix, she shares her honest take on what’s happening in retail right now and where she thinks the industry is headed. She answers key questions including:

  • Which product categories will be in demand?
  • Which shopping behaviors will continue through the end of the holiday season?
  • Which tech trends and services will remain relevant?
  • How can retailers best determine where to place their bets in 2021?
  • How can executives balance being agile and taking big risks, and being smart with their time and investments?


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Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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