Michael Bach on Retail Remix
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Episode 47

Creating Tangible Change with Diversity and Inclusion

Featuring: Michael Bach, Canadian Centre for Diversity and Inclusion

The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day.  
But what separates the organizations with the best intentions and those who are taking significant action to create more opportunity and equality for black employees and other minorities? 
During this episode of Retail Remix, get diversity and inclusion insights, challenges and best practices from Michael Bach, who is the Founder and CEO of the Canadian Centre for Diversity and Inclusion. He also shares some key takeaways from his book, Birds of All Feathers. You’ll learn: 

  • Why understanding privilege is the foundation for any D&I strategy; 
  • How to tackle the “pipeline fallacy” in organizations by taking a measured approach to hiring and career progression; and 
  • What separates tangible D&I strategies and “PR stunts.”


  • Learn more about the Canadian Centre for Diversity and Inclusion 
  • Learn more about Michael Bach 
  • Purchase Birds of All Feathers: Doing Diversity and Inclusion Right 

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Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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