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Episode 13

Is Touchscreen Tech Having A Major Moment?

Featuring: Sam Zietz, GRUBBRR

As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and physical experiences together without forcing them into an uncomfortable experience? During this episode of Retail Remix, Sam Zietz, CEO of GRUBBRR, shares his thoughts on:

  • Overarching trends and concerns that span retail, restaurant and stadiums;
  • How associate roles will evolve to balance service and sanitation;
  • How technology will help create a contactless commerce experience; and
  • Ways to ensure in-store tech doesn’t lead to data gaps in stores.

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Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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