Vanessa Cartwright on Retail Reset
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Episode 16

Which COVID Trends Have Staying Power?

Featuring: Vanessa Cartwright, Astound Commerce

Astound Commerce is a digital commerce company that has worked with top brands, including L’Oréal, Under Armour and Jimmy Choo. To understand how these and other brands must adapt and evolve in light of the pandemic, the company studied consumer sentiment and shifting habits during the crisis. During this episode of Retail Remix, host Alicia Esposito sits down with Vanessa Cartwright, Chief Client Success Officer, to unpack key findings from the report, as well as:

  • The long-term influence and staying power of key COVID-19 trends;
  • Critical experience and logistical gaps that brands need to address to drive conversions and loyalty;
  • Which categories have the most opportunity to innovate and differentiate in this new climate; and
  • How Astound Commerce is expanding its offerings to better serve the retail community.




Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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